Privacy Policy

1. Who we are

Mikel Studio is operated by MIKEL STUDIO COMPANY LIMITED, a company registered in Vietnam. The company is responsible for the personal data described in this policy unless another party is identified at the point of collection.

2. Scope of this policy

This policy applies to mikel-ltd.com, its localized pages, project inquiry forms, and direct communications that begin through this website. External websites linked from Mikel Studio have their own privacy practices.

3. Personal data we collect

We collect only the information reasonably needed to operate the website and respond to potential projects.

• Information you provide: name, email address, phone number, project description, project type, expected timeline, budget range, links you choose to share, and other information included in your message.
• Inquiry context: language, source page, landing page, referrer, and supported UTM campaign parameters associated with an inquiry.
• Usage and technical information: pages viewed, interactions with key calls to action, browser or device information, approximate location derived from network information, and IP address as processed by hosting, security, or analytics providers.
• Communications and project records: emails, meeting notes, proposals, and records needed to manage a potential or active engagement.

4. How and why we use personal data

Depending on the circumstances and applicable law, processing may be based on your consent, steps requested before entering an agreement, performance of an agreement, legal obligations, or Mikel Studio's legitimate interests where those interests are permitted and do not override your rights.

• Respond to inquiries, understand the problem, recommend a suitable next step, and arrange a call.
• Prepare proposals, scope work, enter into or perform an agreement, and maintain project communications.
• Operate, secure, troubleshoot, measure, and improve the website and its conversion paths.
• Prevent misuse, protect legal rights, comply with lawful requests, and meet accounting or other legal obligations.

5. Analytics, cookies, and local storage

The website stores first-touch attribution in your browser's local storage so an inquiry can be connected with its landing page, referrer, or campaign source. This record remains in that browser until the storage is cleared or overwritten through browser controls.

When a valid Google Analytics measurement ID is enabled, the website may use Google Analytics to measure visits and selected interactions. The current integration requests IP anonymization. Google Analytics may use cookies or similar technologies and process technical information under Google's own terms and privacy practices.

You can clear cookies and local storage or restrict them through your browser. Where applicable law requires prior consent for non-essential analytics, Mikel Studio will seek that consent before enabling those technologies.

6. When we share personal data

Mikel Studio does not sell personal data.

• Service providers that support hosting, security, analytics, scheduling, and email delivery. Inquiry emails are currently delivered through Resend when the form is configured.
• Professional advisers, contractors, or collaborators who need the information for an agreed project and are expected to protect it appropriately.
• Authorities or other parties when disclosure is required by law, a valid legal process, or reasonably necessary to protect rights, safety, and website integrity.
• A successor organization in connection with a merger, restructuring, or transfer of the relevant business, subject to applicable safeguards.

7. International processing

Some technology providers may process or store data outside Vietnam. When cross-border processing occurs, Mikel Studio will use the provider for a defined business purpose and take steps required by applicable personal data protection law.

8. How long we keep data

We retain personal data only for as long as reasonably necessary for the purpose described in this policy, including inquiry follow-up, project delivery, dispute handling, security, and legal or accounting requirements. The period may vary depending on whether an inquiry becomes a project. Data that is no longer needed will be deleted, anonymized, or securely archived where retention is required by law.

9. Security

Mikel Studio applies reasonable technical and organizational safeguards appropriate to the nature of the data and the size of the operation. No website, email service, or transmission method can be guaranteed completely secure, so please avoid sending passwords, identity documents, payment card data, or unnecessary confidential information through the inquiry form.

10. Your rights and choices

Subject to applicable law, you may request information about processing; access, correction, deletion, or restriction of your personal data; object to certain processing; withdraw consent; or raise a complaint. A request may require reasonable identity verification, and some data may be retained where the law or an agreement requires it.

To make a privacy request, contact Mikel Studio using the details at the end of this page. We will review and respond within the period required by applicable law.

11. Children's privacy

This website and its project inquiry service are intended for business users and are not directed to children. Please do not submit a child's personal data through the inquiry form unless you are authorized to do so and the processing is lawful.

12. Changes to this policy

We may update this policy when the website, service providers, or legal requirements change. The effective date at the top of the page will be updated when material revisions are published.